Shipping & returns
Free UK delivery over £80.
We ship from our London studio, carefully packed in recycled cardboard. Most orders arrive within 3 business days in the UK.
Ships from London
Hand-packed by our small team.
Plastic-free packaging
Recycled cardboard, paper tape.
Ships worldwide
DHL Express for EU and beyond.
| Destination | Method | ETA | Cost |
|---|---|---|---|
| United Kingdom | Royal Mail Tracked 24 | 1–3 business days | Free over £80 · £5.95 standard |
| European Union | DHL Express | 3–6 business days | £14.95 · Free over £250 |
| Rest of world | DHL Express Worldwide | 5–10 business days | £24.95 · Free over £400 |
30-day returns
Changed your mind? Send it back within 30 days for a full refund. The item must be unused and in its original packaging.
We pay return shipping for UK orders. International returns are at the customer’s cost unless the item arrived damaged.
Cast iron lifetime guarantee
Every CasaMonami cast iron teapot is guaranteed for life against manufacturing defects. If your pot develops an enamel issue, we replace it — no questions asked.
The guarantee does not cover normal wear and tear, accidents, or rust from improper care. See our care guide for the routine.